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Have a question?

Our common questions

Is free shipping available?

Yes, delivery is free for all orders. For the Americas, Europe, and Australia, the default delivery estimate is 5 business days where service is available. For the rest of the world, estimated delivery is 5 to 15 business days. View our Shipping and Delivery page for details.

Is the product I'm looking for in stock and available?

You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock".

What are your return policies?

You may request a return within 30 days of delivery. Return authorization is free, but customers pay return shipping costs unless the item arrived damaged, defective, or incorrect. Refunds or exchanges are available after inspection and approval for eligible items.

When will I receive my order?

For the Americas, Europe, and Australia, the default delivery estimate is 5 business days where service is available. For the rest of the world, estimated delivery is 5 to 15 business days.

Who are your suppliers?

We work with a carefully selected network of partners and fulfillment providers, including Teemdrop where applicable. Every product is reviewed before it joins the catalogue, for build quality, reliability, and how cleanly we can present it to you.

We do not claim to be an authorized retailer of every brand we feature. We focus on bringing items we can stand behind in terms of real value, condition, and delivery.

Is express shipping available?

Yes, express delivery is available, but there are products or remote areas that may require standard delivery.

How can I get after-sales service for a product I bought in your store?

Service is available for items under warranty from the manufacturer. Please contact the manufacturer via the number published in the manual of the item that you have purchased.

Can I purchase an item I saw at your retail location that is not on your website?

Of course ! Please send an email to contact@moko.boutique to get a quote.

Can I redeem a coupon with you online ?

Yes. Coupons can be redeemed at checkout.