FAQ

Shipping times vary depending on your location and the product category.

For the Americas, Europe, and Australia, the default delivery estimate is 5 business days where service is available. For the rest of the world, estimated delivery is 5 to 15 business days.

You will receive a tracking number once your order has been shipped.

Yes, MOKO Boutique ships internationally.

Shipping is currently free worldwide. Delivery times may vary depending on your country, local customs procedures, and logistics network.

Estimated delivery is 5 business days for the Americas, Europe, and Australia where service is available, and 5 to 15 business days for the rest of the world.

Once your order is shipped, you will receive a confirmation email with a tracking number and tracking link.

If you do not receive tracking information within a few days after ordering, please contact us at
contact@moko.boutique

Our products move through a curated network of suppliers and fulfillment partners, including Teemdrop where applicable. Some orders include items prepared by different partners, which means parts of the same order can arrive separately.

Every item you ordered will reach you. If anything is missing or delayed beyond the estimated window, our support team will resolve it directly. Reach us at contact@moko.boutique.

We accept secure online payments via major credit and debit cards.

All transactions are processed through encrypted and secure payment gateways.

Your payment information is never stored on our servers.

Orders can be modified or canceled within 12–24 hours after placement.

Once processing has started, changes may no longer be possible.

Please contact us immediately if you need assistance.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide clear photos and your order number, and our team will offer a replacement or refund solution.

Yes. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return authorization is free, but customers pay return shipping costs unless the item arrived damaged, defective, or incorrect. Refunds are processed after inspection and approval.

Please review our Return Policy page for full details.

Depending on your country, customs duties or import taxes may apply.

These fees are determined by your local customs authorities and are the responsibility of the buyer.

We work directly with a selected network of suppliers and fulfillment partners. Cutting unnecessary layers between the product and the customer lets us price each item on its real value, not on what the market will tolerate.

Our priority is fair value paired with reliable delivery, responsive support, and a 30-day return window. The price reflects the product and the experience around it, not a race to the bottom.

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.