FAQ

Shipping times vary depending on your location and the product category.

Most orders are processed within 1–3 business days and delivered within 7–15 business days.

You will receive a tracking number once your order has been shipped.

Yes, MOKO Boutique ships internationally.

Delivery times may vary depending on your country and local customs procedures.

Shipping fees and estimated delivery times are displayed at checkout.

Once your order is shipped, you will receive a confirmation email with a tracking number and tracking link.

If you do not receive tracking information within a few days after ordering, please contact us at
contact@moko.boutique

As a one-stop dropshipping store, some products may be shipped from different suppliers or warehouses.

This means items in the same order may arrive separately.

Rest assured, you will receive all items you ordered.

We accept secure online payments via major credit and debit cards.

All transactions are processed through encrypted and secure payment gateways.

Your payment information is never stored on our servers.

Orders can be modified or canceled within 12–24 hours after placement.

Once processing has started, changes may no longer be possible.

Please contact us immediately if you need assistance.

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide clear photos and your order number, and our team will offer a replacement or refund solution.

Yes. If you are not satisfied with your purchase, you may request a return within our return policy timeframe.

Refunds are processed after inspection and approval.

Please review our Return Policy page for full details.

Depending on your country, customs duties or import taxes may apply.

These fees are determined by your local customs authorities and are the responsibility of the buyer.

MOKO Boutique operates as a modern dropshipping marketplace, allowing us to work directly with trusted suppliers and reduce unnecessary overhead costs.

This enables us to offer great deals, diverse product categories, and competitive pricing while maintaining quality standards.

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.