Preguntas frecuentes

Most orders to our main markets (United States, Canada, Europe, United Kingdom, Australia and New Zealand, East Asia) arrive within 5 to 8 business days after dispatch. Some destinations, parts of the Middle East, South America, Africa, and remote or island areas, typically take 10 to 20 business days. The most accurate estimate is the delivery window shown on each product page. You receive a tracking number by email as soon as your order ships.

Yes, MOKO Boutique ships internationally, and shipping is currently free worldwide. Most orders to our main markets arrive within 5 to 8 business days after dispatch; some countries, parts of the Middle East, South America, Africa, and remote or island areas, typically take 10 to 20 business days, and tracking may update less frequently there. The exact estimated window is shown on each product page.

Once your order is shipped, you will receive a confirmation email with a tracking number and tracking link.

If you do not receive tracking information within a few days after ordering, please contact us at
contact@moko.boutique

Our products move through a curated network of international fulfillment and logistics partners. Some orders include items prepared by different partners, which means parts of the same order can arrive separately.

Every item you ordered will reach you. If anything is missing or delayed beyond the estimated window, our support team will resolve it directly. Reach us at contact@moko.boutique.

If tracking stops moving or the estimated window is clearly exceeded, contact us: we investigate with the carrier and, if the parcel is confirmed lost, we reship or refund you in full.

We accept secure online payments via major credit and debit cards.

All transactions are processed through encrypted and secure payment gateways.

Your payment information is never stored on our servers.

Orders can be modified or canceled as long as they have not entered preparation or shipped, in practice, usually within 12 to 24 hours after placement. Contact us as quickly as possible with your order number. Once the order has shipped, our 30-day return policy applies instead.

If your product arrives damaged, defective, or incorrect, contact us, ideally within 48 hours of delivery so we can act fast with the carrier, and in any case within your 30-day return window. Send clear photos and your order number to contact@moko.boutique, and we will send a replacement or issue a full refund, at no cost to you.

Yes. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return authorization is free, but customers pay return shipping costs unless the item arrived damaged, defective, or incorrect. Approved refunds are issued to your original payment method within 10 business days of our confirmation. Full details on our Return and Refund Policy page.

Depending on your country, customs duties or import taxes may apply.

These fees are determined by your local customs authorities and are the responsibility of the buyer.

We work directly with a selected network of suppliers and fulfillment partners. Cutting unnecessary layers between the product and the customer lets us price each item on its real value, not on what the market will tolerate.

Our priority is fair value paired with reliable delivery, responsive support, and a 30-day return window. The price reflects the product and the experience around it, not a race to the bottom.

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.